You call in for service, and the computer that answers the phone (annoying in itself. Uppity computers) demands that you identify yourself so that you can be routed to the right department (which, BTW, never gets you where you want to be) and several hours later, when the live person finally gets around to answering your call, they promptly ask you for the exact same information.
Woe be to he who complains about this, too. If you do complain, then you get booted to another department, where you sit in a queue waiting. And when they answer, they ask you for the same information, again.
Or “all calls are recorded for training and blah, blah, blah” but if I have a complaint, I have to submit the complaint in writing. Why not try listening to the recording? submitting a complaint through the $5000 solitaire machine sitting on the desktop in front of you?
Why not try using the computer that answers the calls? Routing information gathered to the person who ultimately handles the call? Actually using recorded customer calls to improve service instead of a blanket CYA device? A radical concept, I know.
