Pixel Problems

More from the ongoing saga of trying to stay connected to friends and family in the dog eat dog capitalist hellhole that is modern day America.

When we last checked in on our cellphone adventurers, they had given up on Tinging it on the cheap and had switched to T-Mobile:

Meanwhile the Wife had grown tired of the endless bitching about LG phones and had demanded that the author of these missives go out and get himself a phone that he liked instead of a phone that the cellphone carriers wanted to give him. So he bought himself a Pixel 3XL. The power buttons being the weak link of failure on three subsequent Nexus phones was not enough to make him give up on Google as a hardware vendor. Always a stalwart Googler, he was determined to go down with the proverbial Google ship.

One might be tempted to think that the doom that lay in store for him might have been avoided had he simply not taken up Pokémon Go and the similarly mapped game from Niantic named Ingress, but the truth is that the doom was unavoidable. It was unavoidable because he really wanted that Pixel 6 and the place to get Pixels was not T-Mobile but Google Fi. The Pixel 3XL just couldn’t keep up with informational demands. It logged itself out of everything when not in focus, generally forcing a complete restart every time a previously opened app was brought back into focus. It was too old, too slow. It needed to be a Pixel with a bigger number next to it.

Our intrepid adventurer discovered (Oh shiny!) that he could get a Pixel 5a for free if he simply signed up for Google Fi. Thus his doom was sealed, because the Pixel 5a, while equipped with a very fine camera, was prone to overheating every time he turned it on and tried to play any online game, listen to a podcast and used the camera all at the same time. Three simultaneous activities that were bound to occur at least twenty times a day on any given day.

If there is one thing more maddening than having to restart your phone every time you want to change apps, it is your phone telling you to turn it off or it might catch fire in your hand, metaphorically speaking, every time you use the camera. Every time you use the camera, not just those times that you are using the camera, listening to a podcast and playing a game simultaneously.

The adventurer sought the advice of many wise sages, none of which had anything of merit to say on the subject:

Your phone can get warm if you:

* Play media, like stream shows over Wi-Fi or 5G, or play downloaded videos.
* Make video calls.
* Record high definition videos.
* Tether your phone or use it as a Wi-Fi hotspot.
* Download or upload a lot of data over a mobile data or Wi-Fi connection.
* Do any of the above while your phone charges.

To keep your phone from getting too hot:

* Keep your phone away from excessive heat, like inside a hot vehicle or outside in direct sunlight.
* Don’t leave your phone in enclosed or poorly ventilated areas, like layers, small pockets, or bags.
* Keep your phone in the open air.
* Use only cases or covers made for your specific phone.
* Reduce your phone’s display brightness

Tip: You can remove the case until your phone cools down.
If possible, use Wi-Fi instead of mobile data.
Learn more about how to help keep your Pixel phone from feeling too warm or hot.

How your phone protects itself

Your phone may start to limit some functions when it senses that it’s too hot. It could slow down, turn off your camera’s flash or camera, or partially or fully turn off your mobile data or Wi-Fi, including 5G.

If your phone’s temperature continues to rise, it could show a warning and turn off. The phone turns off to keep you and your phone safe. If your phone turns off, let it cool down and restart it.

Indeed, the phone did shut itself off. Many times. In desperation, the adventurer appealed to the gods of the Google Fi support line who granted him the boon of a second Pixel 5a. Both of them shut themselves off after filming videos that were longer than sixty seconds. They both grew very hot (over 110° F) to the touch. An unacceptable performance spec for any device that is presented for use as a video platform. In despair the adventurer turned to the open market and purchased a Pixel 7 at the low, low price of his own soul and the blood of his firstborn child. The Wife and the Daughter are going to be pissed at the cost.

Meanwhile there is a lonely engineer locked in a cubicle farm somewhere that foretold all of this in a scroll that he composed many years ago while testing the hardware that went on to become the Pixel 5a. “The camera produces too much excess heat. Recommend that we use a different camera.” The floor of his cell would probably be permanently stained with the tears of his regret if he hadn’t been so well compensated by the Google gods for his life of endless toil in that forlorn place.

Our adventurer can smile as he sets off on his daily journey now, as long as he doesn’t think too hard about the missing child and the soon to be missing wife, who will go in search of the Google gods in order to slay them and return said daughter. The doghouse will be cold at night, but at least our adventurer will have entertainment while he slowly freezes to death.

The dog’s not very happy about sharing his space.

I’m baaack. (11/28) finally feel up to writing again.

Connectivity – Take 1,178

I lost connectivity. It feels like it has been over eleven hundred times. If I’m feeling even more vexed, it will feel like more times. I blame LG for this. This time, number 1178, was definitely all LG’s fault. I have a new phone. A new LG phone. I had an LG phone before last week, but now it is a new, five day old phone.

The new phone required me to take four days off from doing just about anything else other than trying to get data from the old phone to the new phone. A task that proved fruitless to the very end. That is the short version of the story.

The family switched from Ting to T-Mobile sometime in 2019. I liked Ting. I liked it because it was cheap. But then the prices went up, and our usage went up, and the Son started watching movies on his phone at college, and suddenly we were spending enough on cell phone charges that we could probably save money going with a standard carrier instead of a minute and data swapper like Ting. So we bit the bullet and changed to T-Mobile as a family, and I got a new LG phone to replace the Motorola G5 that inexplicably didn’t have NFC capability on it.

That was when the fun started. The first LG-Q7+ was always flaky. It kept giving me operating system errors and crashing at unexpected times. I dutifully tried to troubleshoot the poor thing for several months, tweaking this, changing that, reloading this or that application. No luck. Then one day it decided that it couldn’t take pictures anymore, so the LG-Q7+ that was my first-ever cell phone provided by a carrier’s plan had to be replaced.

Fortunately or unfortunately its replacement was another LG-Q7+. The LG-Q7+ is not a bad phone. Personally, I think it runs circles around the Motorola G5, and that’s just because I can use it to do electronic transactions without having to dig for a card. But because it was another LG-Q7+ I thought that this was a good time to try the LG Mobile Switch software that I hadn’t bothered to use when I changed from the Motorola to the LG the first time.

That first time I set it up? I just fired up the smartphone, selected language and country options, then I told Google it was my new phone, and Google set it all up for me in about a half-hour. It was fast and easy, but I was never certain that letting Google set it up hadn’t been half the problem that the first LG-Q7+ was having with it’s memory.

So, silly me, not allowing something that works stand in the way of trying something new, I loaded up the LG Mobile Switch software and set it to copying and transferring the dozens of gigabytes of data that I have on my phone. I wanted this to be a straight copy from phone to phone, so I didn’t bother to associate the new LG phone with my Google account in advance. I figured it would know it was my phone after it initialized the new installation. This was my first mistake.

After I got the data transferred, the Switch software coughed up an error. It said that it couldn’t transfer Amazon music to the new phone. I figured I’d just install it on my own when I had the new phone up and running, so I pulled the sim card and SD card from the old phone and popped it into the new one.

It started up fine, but then I noticed that some of my data from the old phone didn’t copy. Data that wasn’t in Amazon music. Data that I couldn’t transfer on my own. My Google Fit data, specifically. So I started the transfer process again, thinking it was the error that caused the data glitch. This was my second mistake.

The second data transfer completed without error, but when I looked at the phone records I realized that the data had been duplicated, and the Google Fit data disappeared when I opened the application. This is the point where I should have stopped, reset the new phone, and let Google know that I was trying to set up a new phone, starting the process by accessing my Google account first. Had I done that (this was already two days into the four day torture session) I would probably still have my Google Fit data.

I didn’t do that. Instead I deleted data from the individual applications (!) and started the transfer process a third time. I figured that I was only clearing data from the one phone, it wouldn’t affect the actual data on my old phone. When the process completed the third time, I still didn’t have the data I wanted. What was worse is that when I went to check the old phone, I watched as the data was deleted from it as well.

The weird part was that a phone that wasn’t currently connected to the internet in any way, didn’t even have a sim card in it, could get instructions to delete data and then delete it. My best guess is that the command was transferred during the brief moments that the phone was on the network to do the third transfer, and that the data purge was simply waiting for me to fire up the app the next time, which I did.

I tried resetting the old phone to factory specs and then reinstalling the data from an old backup, but the damage had been done already. The data in the backup had also been deleted; or if it hadn’t been deleted, it was deleted when it was sent to the new installation. What was worse is that the LG Mobile Switch software still hadn’t duplicated some of the other data that it should have copied, if it was actually doing what it promised to do.

So on the fourth day I reset the new phone to factory specs and downloaded the backup from Google to the new phone, just like I had done the first time with the flaky first LG-Q7+. Annoyingly LG Mobile Switch insisted that I allow it to copy data from my old phone, even though the old phone had been reset to factory specs and returned to T-Mobile the day before. I had to figure out how to get the software to stop bugging me to copy data, which meant telling it “yes I want to copy” and then canceling out of the process after it got to the start screen.

It would have been nice if the LG Mobile Switch software had prompted me to log into my Google account as a precursor to starting the copy process, so as to let the dumb new user know that logging into your Google account was going to be required for the process to be successful. That would have been a big help. Not being so willing to try new things just to be able to screw up in new and interesting ways (and then write about the process) would also have kept me from accidentally deleting seven-ish years of fitness tracking from my Google account.

I started writing this on Monday, February 3rd. I got the new phone on Thursday, January 30th and started setting it up that day. As I started writing, I was logging into the last of the hundred or so apps that I have on my phone. What this experience has taught me more than anything, is that I really need to do some weeding of old apps from my phone. Not having to wedge data on to tiny old phones has made me lazy over the last few years. I really don’t know what all those apps do, or why I have them other than I thought “oh, cool” while listening to a TWiT or TWiG or All About Android episode, and then forgetting I installed whatever it was after I finished fiddling around with it. Why is it that everything requires regular cleaning, even the tech?

Looks like I’ll be duplicating the data collection that my doctor requested me to do about two weeks before I changed phones. I had just finished entering the last set of data into Google Fit and just needed to copy it and upload it to his website. If only I had done that first. If only.

Postscript

I replaced the LG-Q7+ a third time before our two years were up at T-Mobile and we were eligible for new phones. On the third phone I got tired of the twitchy interface and culled 60+ apps from the phone (I still don’t know why most of them were there or what they did) as well as started doing daily optimization and restart on it. That kept the maddening slowness and crashing behavior to a minimum.

I was still tired of the phone though (I’ll probably never accept an LG as the mobile device I will rely on again because of my experience) and I went out and purchased a refurbished Pixel 3XL on my birthday in 2021 so as to tide me over until the Pixel 6 is released and all the bugs are worked out. I should qualify for a new phone from T-Mobile by then. Fingers crossed that they’ll offer me a good price on the new phone.