I tried calling in to the Freebirds locations that I usually go to (Tech Ridge and Hancock) and they instructed me to go to the website to order because they weren’t allowed to take orders over the phone any more. There is a problem with this scenario, of having to go use the Freebirds website. The problem? The website sucks.
I’ll go through the order just to prove the point. I can’t order all three types of beans or multiple meats on the website. Maybe I want more than one kind of bean on my burrito. Maybe I’m in the mood for steak and chicken. I can get ancho on the side for the Daughter and extra chicken for the Wife, but there is no way to say extra pico for the one and extra lettuce for the other. We don’t want to talk about food allergies. That is a lecture too long for this feedback. It will require a second submission.
Use the custom field, I hear you saying. That would be a wonderful challenge for my communication skills since the custom order field is limited to forty-five characters. When Twitter limited me to 140 characters it was sometimes tough to get the right message across in one tweet. That was a challenge that I was willing to take on because the worst outcome was that my message was misunderstood and I would have to tweet a second time to try to clarify my statement. I wouldn’t have to pay for and then eat the resultant mess. A custom field of 45 characters means I have to write the order out in code, and I’ll be willing to bet that my code and your code will not match since the encryption/decryption key isn’t provided with the order form.
The problem of “go in the restaurant and order or use the website” is solved for me by going to a different restaurant. Going to a restaurant with a drive through or having food delivered from some place that answers the phone or whose website allows me to clearly and unambiguously order what I want from the menu. I love Freebirds burritos, but I don’t love them enough that I will jump through extra hoops, settle for something made in a way allowable by the kludgy website or risk my health during a pandemic in order to get Freebirds food. Lady Liberty is going to have to find another job if those are my choices.