NBC App Wants Feedback?

I’ve been catching The Rachel Maddow Show via her audio podcast for years now. I occasionally watch the partial video podcast too, but only on days when I want to see what she’s talking about. Wednesday was one of those days.

There was some bit or other that was visual later in the show on September 2nd, and so consequently not in the video podcast which is generally the first thirty minutes of the show or the first story, whichever comes out to about half of her airtime, and I thought I would try to catch that bit on MSNBC’s website. While looking around on MSNBC.com I noticed that there was an NBC app that they said I could watch the show on, so I downloaded and installed the app.

The Rachel Maddow Show is indeed on the app, but the ability to search for clips from that or any show is almost non- existent, the same problem that I run into on the website. The content is almost always more easily found on YouTube than it is on MSNBC.com or NBC.com, even when NBC puts the video on YouTube themselves.

I couldn’t find the current episode of Rachel’s show that day. So I gave up and finished listening to the audio podcast. The next day it was the same problem when I thought I would start with the NBC app instead of heading straight to the podcast. I could find yesterday’s show (now I had forgotten what it was I had wanted to see in that show) but not that day’s episode. Back to my podcast app then.

What good is yesterday’s news? It is of little use unless you are constructing a narrative that spans the subject in question, as Rachel did when digging up what the news was on the day that Roe versus Wade was decided by the supreme court. I don’t need to see yesterday’s news if I’ve already heard that news. I had heard it. I heard it elsewhere.

Today I opened the app to watch Rachel Maddow for September 3rd, 2021. It isn’t available on the app yet. The feed helpfully says “finish watching” on the episode I’ve already seen elsewhere and queued previously. When I scroll through to the end of the episode, the app queued all the ads from the episode for me to watch just to finish the show. If I wanted to check that I’ve seen the end of the days news from her, I have to watch five thirty second ads.

I’m not going to watch five ads, not even five ten second ads. I won’t remember what the first two ads were about by the time I get to the fifth one. No, I’m going to close the app and do something else. Everyone would close the app and so something else.

When I exit the video stream, the NBC programmers incautiously ask me for for feedback on my dissatisfaction. My feedback? You might want to change the way that scrolling feature works. You won’t retain too many watchers if you don’t. You might want to rethink not putting the latest news show on the feed. Everyone will have seen the episode elsewhere before they will see it in the app, making including all of your news programming in the app pointless, those viewers permanently lost.

Also? The feedback page errored out when I went to send this novel to you. You might want to fix that issue as well. I hope you enjoy reading this as much as I enjoyed writing it.

Postscript

The reality of the situation is even more ridiculous than I described. I have to have a cable subscription to be able to access MSNBC content on my phone. Never mind that the content comes with ads embedded, ads that they pretend to everyone actually pay for the content (clearly the ads do not pay for anything. So why must I watch them?) I have to pay the middleman, the cable company or some similarly set up other middleman, in order to watch content that is available on the web for free if I simply wait a few hours and then go to a pirate site to download it.

I don’t mind paying for entertainment, I do that all the time. I do mind being charged for access to information that is necessary for the proper functioning of a self-representational governmental system. Access to current news is essential, unless we are all going to just bow to the man and let him make our decisions for us.

Author: RAnthony

I'm a freethinking, unapologetic liberal. I'm a former CAD guru with an architectural fetish. I'm a happily married father. I'm also a disabled Meniere's sufferer.

Attacks on arguments offered are appreciated and awaited. Attacks on the author will be deleted.